Two Years In a Row!
Qualifying for the Pinnacle Customer Experience Award means that Arbor House has placed in the top 15% of care providers nationwide across a 12-month average. This award is given to care providers who have achieved best-in-class customer satisfaction standards within their peer group.
The 2024 Customer Experience Award was for honors in the following service areas:
- Dining Service
- Response to Problems
- Dignity & Respect
- Individual Needs
- Recommend to Others
The 2023 Customer Experience Award was for honors in the following service areas:
- Overall Satisfaction
- Personal Care
- Dignity & Respect
- Recommend to Others
Every year, Arbor House and their families participate in monthly telephone interviews where they answer open-ended questions and rate Arbor House in multiple categories.